Frequently Asked
Questions
Q
What is Edamama Family Expo?
A
The Philippines’ biggest shopping and learning event for families is back as an even more engaging, memorable, and exciting on-ground event from August 26 to 28 2022 at the SMX Convention Center MOA
Q
How can I register? Is there an entrance fee?
A
Signing up is easy! Just tap here and register for free! You will receive an e-ticket through your registered email that you must present on the day.
Q
My kids are not vaccinated yet. Can they join the event?
A
Unvaccinated kids 12 years old and below maybe admitted to the event provided accompanied by a fully vaccinated adult.
Q
What are the participating brands?
A
Catch exclusive deals from over 100 brands including Pampers, Tiny Buds, J&J, Anko, Makuku, Unilove, Click <here> to see the complete list of participating brands
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See Brands page for more information.
Q
What is the schedule of Expo?
A
Family Expo 2022 will run for three days, from August 26 to 28. Below are the time schedules per day:
August 26: 10AM - 9PM, Day 1 — Reimagine Play
Empowering child’s creativity through fun and educational playtimes
August 27: 10AM - 9PM, Day 2 — Recreate Routines
Exploring different layers of family fun in play and daily home habits
August 28: 10AM - 7PM, Day 3 — Reinvent Traditions
Encouraging your offsprings to freely express themselves at home
Q
Are there parking available around SMX?
A
There's a basement parking at SMX with a P50 charge for the first 3 hours and P10 for succeeding ones.
See Map for other parking areas.
Q
How to go to the venue?
A
Different public transportation going to SMX Mall of asia are available. For hassle free transportation, we recommend to travel via our partner Grab.
Q
Are play zones free? Who will be allowed inside?
A
Kids 10 years old and below are allowed inside play zones, and for free! Just be sure they are never left unattended and always have someone to look after them.
Q
Will eco bags be provided for shoppers?
A
We encourage everyone to bring your own bag. In case you can't, no worries! We have eco bags available at P2.00 each.
Q
Are foods and drinks allowed inside?
A
We discourage bringing foods and drinks inside the SMX. No worries though, for we have the Grub Hub where food and drink concessionaires are stationed.
Q
What payment methods are accepted in the checkout counters?
A
Form of payments: ***Installment payment is not available
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Maya
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Cash
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Gcash
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Grabpay
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Wechat
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Debit/credit cards
Q
How do I get the Goodie Bag?
A
Purchase a minimum of P5000 worth of items on a single receipt from August 26 to 28 and present your single-purchase receipt at the redemption area within the expo dates.
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See Beanbag page for the mechanics.
Q
What is inside the Goodie Bag?
A
Assorted bath & body supplies, kids accessories, food & nutrition items and mama & baby essentials.
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See Beanbag page for the mechanics.
Q
How do I proceed with item return/replacement during the Expo?
A
Items purchased during the expo are required to be inspected before checkout.
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You may return the product within 30 days from the time the item is purchased/delivered, under any of these circumstances:
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Product is damaged
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Product is defective
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Size/color does not match item ordered
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You would like to change the size/color
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Items not allowed for exchange, refund and replacement are the following categories: breastfeeding, reproductive health, food & nutrition, and other items considered as intimates & for hygienic purposes
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In the case that you want to exchange your item/s and it is covered by our return policy, please send us an email at customercare@edamama.ph